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Introduction

The Whitelist/Blacklist steps below are for webmail in the AJAX interface. 

For Webmail in the Standard HTML interface, you must create message filters . Message filters are an independent feature and is available in both standard HTML and AJAX interfaces.  With a message filter, you can effectively blacklist an address, but you cannot whitelist.

 All changes made in webmail are effective immediately 
Resolution Steps


The Proper Way to Whitelist / Blacklist a Domain

    • Use the domain listed in the Return-path header

    • For example, suppose we want to whitelist or blacklist a newsletter from 6pm.com which happens to have the following headers:

      Return-path: bounce-17_HTML-14994285-32896-1058807-6610@bounce.email.6pm.com
      From: "6pm.com" <email@
      email.6pm.com>
      Subject: Nine West + Hush Puppies + UGG and more!

    • The correct string to add is bounce.email.6pm.com. Just using 6pm.com or email.6pm.com  will not achieve the desired result

    • Strings containing syntax like @6pm.com or *.6pm.com won't work either

      • The @ and * symbols do not act as wildcard characters, since technically they are used in valid email addresses
 

How to set Blacklist (Always block senders)

    1. Login to RCN Webmail 

    2. Select the Preferences Tab from the top

    3. Click on the Mail Icon from the Navigation list to the left

    4. Scroll down to Spam Mail Options 

    5. Add email addresses to Blacklist who send email you do not wish to receive

    6. If adding domains add only the domain name and not the @ sign

 

How to Whitelist (Always allowed senders)

    1. Login to RCN Webmail. 

    2. Select the Preferences Tab from the top

    3. Click on the Mail Icon from the Navigation list to the left

    4. Scroll down to Spam Mail Options

    5. Add whole email addresses or domain names only to the whitelist who send email you always wish to receive

    6. If adding domains add only the domain name and not the @ sign


Additional Information
Commercial Agent Steps
Financial Agent Steps
Management Steps
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