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Introduction
Self-Service Support Alert: this article is available for customers on help.rcn.com and help.mygrande.com
Resolution Steps


Windows XP

     
    1. Click Start | Control Panel  (For Category View, go to step 2)
    2. Click Switch to Classic View on the upper left
    3. Double click Network Connections.
    4. Double click your connection (Usually Local Area Connection)
    5. On the Local Area Status screen, select the Support tab
    6. The IP Address is displayed

Windows Vista / Windows 7

     
    1. Press the Windows key + R
    2. Type cmd in the run menu and press the [Enter] key 
    3. Type IPconfig in the command prompt and press the [Enter] key 
    4. The IP address is listed as IPv4 address or IP Auto configuration IP address

Windows 8

     
    1. Press the Windows key on your keyboard to access the Start screen 
    2. Type cmd until the search result appears under the Apps list 
    3. Select Command Prompt to open the application
    4. Type IPconfig in the command prompt and press the [Enter] key 
    5. The IP address is listed as IPv4 address  

Windows 10

     
    1. Select the Cortana Circle to the right of the windows icon 
    2. Type cmd until the search result appears under the Apps list 
    3. Select Command Prompt to open the application
    4. Type IPconfig in the command prompt and press the [Enter] key 
    5. The IP address is listed as IPv4 Address 


MAC OSX

     
    1. Click the Apple pull down menu
    2. Click System Preferences
    3. Click on the Network icon
    4. In the Network window, highlight Built-in Ethernet or Airport
    5. Click the Configure button
    6. The IP address appears in the TCP/IP tab, which is loaded by default


Additional Information
Commercial Agent Steps
Financial Agent Steps
Management Steps
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