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Introduction
Resolution Steps




Wireless Setup - First Time

    Connecting wirelessly to the internet (no MoCA) with a Wireless G Adapter

    1. Open the Wireless G adapter so that it forms an ‘L’ shape (90 degree angle) 

    2. Insert one end of the USB cable into the Mini USB port on the adapter

    3. Insert the other end of the cable into one of the USB ports on the back of the TiVo

    4. Configure the TiVo

      • Go to TiVo Central | Settings & Messages | Settings | Network 

      • The Network connection details will read No Connection

      • Select Change network settings if setting up the network with a new router or re-setting the network connection

    5. On the Change Network Settings page, choose Connect Using Wireless G Adapter

    6. Press Select on the remote to proceed

    7. On the Wireless Network Name screen, highlight the correct Network name (SSID); press Select on the remote to confirm
       
      • If the correct SSID is not on the list, highlight it and press Select to go to the password screen

      • If you cannot find your network name, choose Enter Network Name

        • When entering in a Network Name:

          • To add a space, select (SPC) at the top

          • To use capital letters, select (ABC) at the top

          • To use special characters (  (,_ , +, -, etc ), select (SYM) at the top

          • To delete a character, use the rewind key (◄◄)

          • Enter Network Name on the screen and press Select to manually enter the SSID

    8. On the Enter Network Password screen, enter the correct password using the arrows and Select button with the on-screen keyboard 

      • When entering a Network Password, follow same instructions as for Network Name above

      • When finished, highlight Done and press Select 
         
    9. The TiVo detects the Wireless G Adapter and goes to the IP Address screen

      • Choose “Get Automatically from a DHCP server (typical)

      • If you do not see this option, unplug/re-plug the wireless adapter back in and repeat steps 4-7

    10. DHCP Client ID - Select No (or not sure)

    11. Network Setup is Complete!

      • On your Network Connections page, the Type is now listed as Wireless adapter
 

Wireless Setup - Change Existing Connection

     
    1. Open the Wireless G adapter so that it forms an ‘L’ shape (90 degree angle) 

    2. Insert one end of the USB cable into the USB port on the adapter

    3. Insert the other end of the cable into one of the USB ports on the back of the TiVo

    4. Configure the TiVo

      • Go to TiVo Central | Settings & Messages | Settings | Network 

      • Type should be listed as Wireless Adapter

      • Select Change network settings if setting up the network with a new router or re-setting the network connection

    5. On the Change Network Settings page, choose Connect Using Wireless G Adapter

    6. Wireless Network Setup  - Press Select on your remote to proceed

    7. On the Wireless Network Name screen, highlight the correct Network name (SSID); press Select on the remote to confirm
       
      • If the correct SSID is not on the list, highlight Enter network name on the screen and press Select to manually enter the SSID 

    8. On the Enter Network Password screen, enter the correct password using the arrows and Select button with the on-screen keyboard
       
      • When finished, highlight Done entering network password and press Select 

    9. The TiVo detects the Wireless G Adapter and goes to the IP Address screen

      • Choose “Get Automatically from a DHCP server (typical)

      • Iif you do not see this option, unplug/re-plug the wireless adapter back in and repeat steps 4-7

    10. We does not require a DHCP client ID - Select No (or not sure)

    11. Network setup is complete!
 

Wired Setup: Using an Ethernet Cord to Connect a TiVo to the Internet

    How to connect a non-MoCA TiVo to the internet using an Ethernet cord

    1. Connect one end of an Ethernet cable to an Ethernet port on the router

    2. Connect the other end of the Ethernet cable to the Ethernet port on the back of the TiVo

    3. Configure the TiVo to connect to the wired home network

      • For Series 4 TiVos 

        • Go to TiVo Central | Settings & Messages | Settings | Network 

        • Type should be listed as Ethernet Connection

        • Select Change network settings if setting up the network with a new router 

        • Follow the easy-to-follow instructions to enter these settings

        • The TiVo detects the Ethernet connection and goes to the IP Address screen

        • Choose Get Automatically from a DHCP server (typical)

      • For Series 5 TiVos 

        • Go to TiVo Central | Settings & Messages | Network Settings

        • Select Change Network Settings

        • Make sure Ethernet is On and MoCA is Off

        • Select IP Address and select Get automatically from a DHCP server (typical)

      • For Series 5 TiVos Experience 4 

        • Go to TiVo Central | left arrow to Menu | Settings  | Network Settings

        • Select Change Network Settings

        • Make sure Ethernet is On and MoCA is Off

        • Select IP Address and select Get automatically from a DHCP server (typical)

    4. Network setup is complete!
Additional Information
Commercial Agent Steps
Financial Agent Steps
Management Steps
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