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Introduction

Parental Controls allow programming blocks by channel number, rating, or time period


  • The steps below are for Standard, HD and DVR converters (not TiVo)

Purchase Controls are used to restrict VOD and PPV purchases by device

  • A separate PIN is required to enable Purchase Controls.
Resolution Steps
 

Parental Control Setup:

    1. Press Menu twice to reach the General Settings page

    2. Go to Parental Control, then Change PIN

    3. Enter a 4-digit PIN, then confirm the PIN

    4. Go to Parental Control, then Locking Status and choose from one of the following:

      • Off (Relock Manually): permanently turns off Parental Controls

      • Off (Auto Relock): temporarily turns off Parental Controls 
        • Note: if the converter is turned off, Parental Control locks will be automatically activated when it is turned on again

      • On: All Parental Control locks turn on immediately
 

Change Parental Control PIN:

    1. Press Menu twice to reach the General Settings page

    2. Go to Parental Control, then Change PIN

    3. Enter the existing 4- digit PIN

    4. Enter a new 4- digit PIN, then confirm the PIN

 

Can't remember Parental Control PIN:

 

Purchase PIN Setup:

    1. Press Menu twice to reach the General Settings page

    2. Go to Purchasing, then Locking Status

    3. Chose a 4-digit Purchase PIN - this can be a different number than the Parental Control PIN

    4. Chose On from the status column
 

Remove Purchase PIN:

    1. Press Menu twice to reach the General Settings page

    2. Go to Purchasing, then Locking Status

    3. Enter the existing Purchase PIN when prompted

    4. Chose Off  from the status column
 

Change Purchase PIN:

    1. Press Menu twice to reach the General Settings page

    2. Go to Purchasing, then Change PIN

    3. Enter the existing Purchase PIN when prompted

    4. Chose a new 4-digit Purchase PIN when prompted


Additional Information
Commercial Agent Steps
Financial Agent Steps
Management Steps
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