Certain equipment is required for our customers to maximize the RCN Experience. RCN provides full support for RCN supplied equipment to ensure that our services function properly. In addition, RCN attempts to provide limited support for certain types of customer owned equipment. Generally, we recommend that you contact the manufacturer, service provider, or retailer to ensure that you receive accurate information specific to customer owned equipment.

If you have installed additional equipment to your RCN phone, cable TV, or Internet service, and experience an outage or other issues, your RCN customer support representative may require you to remove the additional equipment in order to properly trouble shoot the issue. Failure to remove the additional equipment may prevent us from providing assistance.

Examples of RCN Supplied Equipment:

• coaxial cable
• cable outlets
• cable converter boxes
• remote controls
• splitters
• cable modems
• phone jacks

• HD/DVR converters
• CableCARDs
• Voice-Over-Internet-Protocol phone equipment
• cable gateways (Home LAN)

• TV Sets
• VCR's
• game consoles
• video relay devices
• personal DVR's
• DVD Players
• DVD Recorders
• customer owned cable modems
• customer owned routers
• ethernet cards and other software/hardware
• telephones
• telephone answering machines
• relay equipment
• signal amplifiers
• Over-The-Air antennas