What is RCN's Bring Your Own Modem (BYOM) service? The BYOM service gives RCN cable modem customers the option to purchase their own modem, reducing the bill for any modem rental charge.
Where is BYOM service available? BYOM Service is offered in every RCN market, with the exception of 1-Way Areas. How much is the BYOM service? A BYOM service code is used instead of a modem rental code. The BYOM service code carries a $0.00 charge. Can I have BYOM within a bundled package? Yes. Can commercial customers have BYOM service? No. RCN recommends customers purchase modems that are DOCSIS 3.0 certified or higher. For speeds 40Mbps and higher, a DOCSIS 3.0 modem is required.
*While DOCSIS 2.0 modems are compatible they are becoming more obsolete as time moves on. In the future RCN can not guarantee the operation of these types of modems while they certainly will work today please be aware that some-day 2.0modems may be un-supported on the RCN network
*Home Networking customers who have all in one cable gateway modems can not use the BYOM option. All in one cable modem gateways are not supported.
Where can I go to purchase a modem? Your local computer store. I am a current cable modem customer. How do I switch to BYOM? Purchase a modem from a retailer. Once you properly connect your new modem to the coax cable in your home, you can install the modem yourself by following on screen instructions. You must return your RCN cable modem to your closest local office to avoid monthly rental charges. If you are unable to install the modem yourself, you will be charged a truck roll fee to have a technician professionally install the new modem and retrieve the RCN modem from your home. Can I hook up my own purchased modem instead of paying a truck roll charge to have an RCN technician come out? Yes. Once you buy your new modem, you may have this service. You can install the modem yourself by following the on screen instructions. The instructions will display once you connect your new modem and access the internet. You must return your RCN cable modem to your closest local office to avoid monthly rental charges. What if I have already paid for a technician to install my BYOM and that BYOM breaks? Do I have to pay ANOTHER $49.95 and have a technician visit the home to install the new BYOM? No. You should simply contact a RCN support representative at 1-800-RING-RCN (1-800-746-4726) and let us know the MAC address from the new modem. Will RCN sell the RCN-owned modem to me? At this time we will NOT be selling any RCN-owned equipment. If I no longer want BYOM service, how do I get an RCN cable modem again? You will lose any discount and be charged the standard truck roll fee of $49.95 for a tech install.
When you come home to RCN, you're connecting to a competitive digital entertainment provider that is committed to bringing customers the best digital cable TV, high-speed Internet and phone bundles to homes in and around Boston, Chicago, New York City, the Lehigh Valley, Philadelphia and Washington, D.C. over a reliable network of fiber-optic cables.